Frequently Asked Questions

CAN I GET AN APPOINTMENT AFTER OR BEFORE HOURS?

Yes, we are here for our clients and can accommodate you.

DO YOU HAVE PARKING?

Yes, we have a parking lot and are wheelchair accessible.

SHOULD I WASH MY HAIR BEFORE A CHEMICAL SERVICE?

It is recommended that you do not wash your hair before any chemical service. This will help eliminate any scalp irritation.

WHAT TIME SHOULD I ARRIVE FOR MY APPOINTMENT?

We ask that you arrive five minutes prior to your scheduled time. Arriving late will possibly interfere with your service and based on availability could be rescheduled. All appointments will end at their scheduled time so that the next guest will not be delayed.

WHAT IF I HAVE TO CANCEL MY APPOINTMENT?

We ask that you contact your stylist 24hours in advance (if possible) to reschedule your appointment.

WHAT IS AN AMERICAN BOARD CERTIFIED HAIR COLORIST?

The title Board Certified Haircolorist will set qualified individuals apart from the masses and establish a higher level of professionalism and credibility for the consumer. As in all professions, the consumer will seek out those certified for their expert knowledge and service excellence. Please visit to see more ABHC

DOES THE SALON TAKE WALK-INS?

We take walk-ins based on space availability, but recommend that appointments are scheduled in advance to reserve the date/time of choice. If you have specific requirements regarding the person you’d like to see and when you’re able to come in, please schedule your appointments as far in advance as possible.

WHAT SHOULD I DO IF MY EXPECTATIONS WERE NOT MET AT THE SALON?

We have found that many people are uncomfortable with expressing dissatisfaction with a salon experience. For example, they may be afraid of being perceived as a nuisance or hurting the stylist’s feelings. However, by holding back you are doing a disservice not only to yourself, but also to the stylist who loses out on the opportunity to learn from the mistake. Hairdressing is a very technical craft that is refined over many years. Your feedback allows our stylists to continually grow as professionals. In addition, dissatisfaction is often the result of simple miscommunication between the client and stylist, and the issue can be easily resolved once the stylist better understands your expectations.

DOES CUTTING HAIR WITH A RAZOR CAUSE FRIZZ?

Proper use of the razor to cut hair does NOT cause frizz, and the right razor can be used on nearly any hair type. Frizz is caused by using the wrong type of razor and/or the wrong technique. The razor blade must be brand new and very sharp, and a razor with a guard should NEVER be used, although often it is to protect the hands of the stylist. Either a dull blade or a guard will cause the hair to be tugged on, dragged, or scraped, and will create frizz. Improper cutting techniques can do the same damage, even with scissors. In the right hands, the razor is an amazing tool, but can be very dangerous to everyone involved if used improperly or without adequate training.

WHAT ARE LOWLIGHTS AND HOW DO I KNOW IF I NEED THEM?

If you feel that your hair color looks too light, too solid, or just plain boring, adding some deeper tones can make it look the way nature intended. In its natural state, hair has a combination of lighter and darker tones. Choosing a shade that is one to two levels darker than the overall color and applying it in thin sections throughout the hair, gives your hair color more dimension. Adding lowlights also helps bring definition to your haircut, accentuating its shape and layering patterns. An extra bonus is much needed shine since darker hair reflects more light.

HOW FAR IN ADVANCE SHOULD I BOOK A HAIR AND MAKEUP TRIAL FOR MY WEDDING?

It is best to have your trial services 3 to 4 months prior to your wedding day. This allows you to secure the stylist and makeup artist for the date of your wedding, as well as giving you time to make any changes to your haircut or color, should you choose to do so.

WHAT HAPPENS TO MY COLOR FORMULA FROM THE SALON?

Formulating color is a process that takes precision, good taste, and years of training to do successfully. A good colorist is both a chemist and an artist. There are so many nuances to color that are beyond a simple “one part of X and two parts of Y” formula. Much of how color turns out and affects your hair also has to do with its application. These formulas stay in a client’s file, not only for the benefit of the colorist who created it, but so that any of our other colorists can refer to it if your regular person is not available. We regard our color formulas as trade secrets that we do not share with the world.

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